Before we can have a speech and an action, we have an intention. A lot of people comment, "Oh, what are you doing, just sitting around, wishing for things", however we are purifying our intention and from our intention comes speech and action. Sometimes when people think about what they can do for people, they are getting lost in ideas about themselves, actually, and this can build a self-image, "I'm a helper, I'm a doer, I'm very compassionate". However, if we build the power of compassion within ourselves, without thinking of "myself" and what "I" can do, we actually come to true compassion. From this true compassion, flows action and speech without thinking about the self at all.
I would encourage this person to let go of thinking only about what they can do for others and develop true compassion and lovingkindness, so that our speech and actions flow more unselfishly and purely from a place of unselfish emotion. It is too dangerous to start to think about "me" and what "I'm" going to do because this can build a sense of identity. Then if people don't want to accept what we want to do for them, what normally happens is that we will be angry or have a lack of equanimity. It's very dangerous building on these ideas of conceit.
My experience is that when you get yourself out of the way, action and speech flow more naturally without this "me" in the way. When I'm thinking too much of what I'm going to do for others, then there's too much ego in the way. Sometimes I noticed that actually the compassion isn't pure and I need to reflect more deeply about this and let got of my ideas about what I can do and let it more flow in the moment, coming from a place of understanding the Four Noble Truths.
One time a person came to my hut and said "So, when are going to stop wishing compassion and lovingkindness to people actually and help somebody". I was a little surprised because they were right in front of me and I was helping them there and then. And perhaps the answer I gave them wasn't what they were expecting.
So try to be careful about getting self in the way. That doesn't mean that ideas about how to help people can't arise but if we start to form a hierarchy and say that it is more important than actually purifying our intention, then there's a problem.